◌ EMOTIONAL INTELLIGENCE WORKSHOP
For Managers
- an entry point to the world of emotional intelligence for the hotel industry.
Business leaders are hired for their intellect and business skills but fired for their lack of Emotional Intelligence.
Duration: 90 min presentation + 30 Q&A
Presenter: Alex N. Mars
*Price: 367 EUR
The price includes up to 10 participants. (each additional participant: 20 EUR)
Objectives:
1. Understanding the concept of emotional intelligence and its importance to the hospitality industry.
2. Understanding why emotional intelligence helps to improve attitudes and reduce employee absenteeism.
3. Understanding how to create a culture of emotional intelligence in organisation.
Description: The workshop is divided into two parts. In the first part, we will have two sessions of 40 minutes each, with a five-minute break in between. During these sessions, we will discuss the points mentioned earlier.
The second part of the workshop is dedicated to conducting a Questions and Answers (Q&A) session. We will discuss concrete problems you might encounter at work and explore how you can handle them by utilizing emotional intelligence.
Results: In addition to answering the above three questions, participants will understand;
... the origin of our thoughts; how our mind creates thoughts and ideas and manages our behaviour.
... why Emotional intelligence improves thinking and decision-making processes.
... why Emotional intelligence helps us manage unpleasant situations and promote a better understanding of ourselves and others, leading to better relationships in the company and, consequently, to better business results.
... why Emotional intelligence strengthens the ability to resist stress and anxiety and cultivate calmness, wisdom and joy on the way to personal and professional growth.
◌ EMOTIONAL INTELLIGENCE WORKSHOP
For Staff
Duration: 90 min presentation + 30 Q&A
Presenter: Alex N. Mars
*Price: 234 EUR
The price includes up to 10 participants. (each additional participant: 10 EUR)
“There are only three measurements that tell you nearly everything you need to know about your organization’s overall performance: employee engagement, customer satisfaction, and cash flow. It goes without saying that no company, small or large, can win over the long run without energized employees who believe in the mission and understand how to achieve it.”
Objectives: To help employees become more self-aware, engaged, self-motivated and reflective to increase accountability, improve company relations, enhance innovation, and reduce burnout, turnover and absenteeism.
Description: The workshop deals with topics similar to those for team leaders but adapted to the employee's perspective.
Results: Participants will elevate their understanding of themselves, their reactions and behaviour, as well as their comprehension of others.
