✯ CREATING A CULTURE OF EMOTIONAL INTELLIGENCE
is not a tactical move, but a strategic decision
"Creating a culture of emotional intelligence is not merely a tactical move, but a strategic decision. The process of achieving this objective is akin to playing chess, closer to the domain of art than raw tactics. It is imperative to comprehend the rules of human nature and plan several steps ahead, while simultaneously realizing that each subsequent move is a new and unique deliberate decision that must consider the staff's response and the organization's needs."
HOW TO CREATE AN EMOTIONAL INTELLIGENCE CULTURE IN YOUR HOTEL?
Transcript
Your hotel...
...comprises hundreds, if not thousands, of individual, seemingly undemanding processes
... to make guests happy.
Simple right?
Well,...
...when you add the complexity of the different stages of the process,
and the fact that they are executed by people with different backgrounds, values and skills,
it gets complicated,
Fast!
If it were up to machines, solutions would be found quickly. But, the hospitality industry revolves around the people.
You can't just oil or repair, replace the worn parts, or optimize them.
however...
you can create a stimulating work environment and allow people to optimize themselves and become more engaged, self-motivated, innovative and joyful, able to establish natural connections with guests and thus turn them into regular clients and even ambassadors of your brand.
All you need is some understanding and skills
Translation results
Translation result
Here is when we come in!
1. FIRST
Translation results
Translation res1. FIRSTFIRST.1.
We introduce the concept of Emotional intelligence to the managers.
2. Then,...
Translation results
Translation res1. FIRSTFIRST.1.
together, we select a department assessed to most benefit from revitalization.
3. Then,...
Translation results
Translation res1. FIRSTFIRST.1.
We give you an x-ray of the department so you get a precise, real-time, completely objective view of their performance.
4. Then,...
Translation results
Translation res1. FIRSTFIRST.1.
...we set goals together,...
Translation results
Translation res1. FIRSTFIRST.1.
...prioritize issues by the business impact, compare processes with best practices,...
Translation results
Translation res1. FIRSTFIRST.1.
...implement the changes you want and ensure that your department is firing on all cylinders.
Translation results
Translation res1. FIRSTFIRST.1.
And then the same goes with the next department, and the next, ...
Translation results
Translation res1. FIRSTFIRST.1.
until the whole organization achieve top operational excellence and realises its business ambitions.
Translation results
Translation res1. FIRSTFIRST.1.
That is how industry leaders build a culture of emotional intelligence.
Translation res1. FIRSTFIRST.1.
Ready to become one of them?
Translation results
Translation res1. FIRSTFIRST.1.
Let's talk!
Translation results
Translation res1. FIRSTFIRST.1.
